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Refund and Cancellation Policy
As a professional moving company, Number 1 Van Lines holds the satisfaction of our customers in high regard. That is why we present to you our refund policy in case of last minute cancellations or changes of the services you hire us for.
Payment for moving services is final and there is no refunds and by agreeing to our terms and conditions client will not dispute credit card charges.
Last Minute Cancellation:
A $150.00 cancellation fee will be charged for any cancellation request received less than 72 hours prior to your scheduled service.
We will be more than happy to reschedule your booked reservation at your request. There are no fees to reschedule your booked move provided that you give us at least 72-hour notice in advance. Reschedule requests received less than 72 hours prior to your scheduled moving service are subject to a $150.00 fee.
Please note that our ability to accommodate your reschedule request is subject to time and availability.
We accept the following methods of payment:
- Email Transfer
- Visa, MasterCard, American Express, Discovery.
* Please note that all payments apply only to Canadian Dollars (CAD).
Hourly Minimum / Travel Time
The minimum charge is three (3) hours unless otherwise stated in the agreement. Partial hours will be charged per half hour.